Skyline Advisor is web service hosted by VMware, whereas the Skyline health diagnostic tool is on-prem solution and doesn’t require you to have a cloud account. What is the difference between Skyline advisor and Skyline Health Diagnostic Tool? The tool is available to you free of cost. vSphere administrators can use this tool for troubleshooting issues before contacting VMware Support. VMware Skyline Health Diagnostics for vSphere is a self-service tool to detect issues using log bundles and suggest the KB remediate the issue. What is VMware Skyline Health diagnostic tool? These upfront recommendations provided by SHD may save your significant efforts, and it can further reduce your environment’s overall downtime. VMware introduces you to the Skyline Health diagnostics tool to enhance your support experience by providing log analysis and recommendations. From raising a support ticket to getting support, the entire cycle may become a time-consuming part. Today, when you log a case with GSS, our support teams respond to you within the defined SLAs. Think about this: how much time do you spend reviewing the logs or coordinating with the VMware GSS team to get the support? Our GSS team members are indeed working hard 24*7 to ensure that you (our customers) get the best possible support experience.
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